Please keep in mind that Orion's products are mechanically refurbished. We replace rollers, pads, upgrade firmware, and re-set firmware board solders. You may receive a printer or part with some blemishes or discoloration - this is no way affects the performance of the product itself. We are able to repaint a printer for an additional cost between $50-$150 depending on the size of the printer. Please contact our customer service department for more information at 1-877-755-5300.
Every single printer, part, or accessory is covered under a limited warranty serviced by either Orion or the manufacturer. Our warranty provides a defective exchange policy that ensures either the replacement or repair (at our discretion) of merchandise only after being confirmed defective by an Orion technician. New products purchased from Orion carry a manufacturers warranty and any defects or issues with the product should be handled through the manufacturer directly.
Orion includes a standard 6 month warranty with every refurbished printer that includes hardware and electronics. Fusers, image transfer belts, and other starter supplies carry a 30 day warranty.