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HP Laserjet 9050N Printer Error Codes and Support

View a list of HP 9050N error codes and solutions to help troubleshoot your printer.



21 PAGE TOO COMPLEX
Error Description:  The page formatting process is too complex.
Possible Solution:  
1. To continue printing, press "checkmark icon" (some data will be lost). 2. Simplify the print job. 3. To print the job without losing data, set PAGE PROTECT=ON in the configuration menu. Do not leave the PAGE PROTECT=ON or the print performance will degrade. The normal setting is PAGE PROTECT=AUTO. 4. Add memory.

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C7843A 16MB, 100-pin SDRAM DIMM memory module (Refurbished)
22 EIO X BUFFEROVERFLOW
Error Description:  The printer EIO card in slot X overflowed the I/O buffer during a busy state
13.01.00 JAM IN TRAY 1
Error Description:  A page is jammed in the paper path at the tray 1 feed area.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a service test. See page 213. 4. If the error persists, replace the paper-input unit. 5. Replace the tray 1 pickup rollers. 6. Replace tray 1.

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C8568A HP LJ9000 series Multipurpose Tray - Tray 1 assembly (Refurbished)
13.03.00 JAM IN TRAY 1
Error Description:  A page is jammed in the paper path at the tray 1 feed area. The media did not reach the registration sensor (PS2) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a service test. See page 213. 4. If the error persists when feeding, replace the tray 1 pickup rollers and replace tray 1.

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C8568A HP LJ9000 series Multipurpose Tray - Tray 1 assembly (Refurbished)
13.05.00 JAM INSIDE FRONT DOOR
Error Description:  A page is jammed in the paper path at the fuser area. The leading edge of the media did not reach the fuser delivery sensor (PS502) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the print cartridge. 4. Replace the transfer roller assembly. 5. Replace the fuser.

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C8543X HP Ultra-Precise print cartridge (Smart print cartridge) - Will print approximately 30,000 pages based on a 5% print density (Refurbished)
RG5-5662-050CN Transfer roller assembly - Includes both transfer guides and transfer roller (Refurbished)
C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
RG5-5662-050CN Transfer roller assembly - Includes both transfer guides and transfer roller (Oem)
13.06.00 JAM INSIDE FRONT DOOR
Error Description:  A page is jammed in the paper path at the fuser area.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the fuser.

Need Assistance? Please Call 877-755-5300
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C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
13.09.00 JAM INSIDE FRONT DOOR
Error Description:  A page is jammed in the paper path at the face-down bin. The leading edge of the media did not reach the face-down bin delivery sensor (PS1451) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Reseat the connections to the DC controller. 4. Make sure the delivery flags move smoothly. 5. Perform a service test. See page 213. 6. If the error persists, replace the delivery unit. 7. Replace the DC controller.

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RG5-5642-040CN Delivery assembly - The MFP has no actual delivery assembly - This part is actually the fan housing which has two fans and includes spacers on top to provide spacing between the scan engine and print engine (Refurbished)
RG5-7780-070CN HP LaserJet 9040/9050MFP Dc Controller Board Assembly (Refurbished)
13.0A.00 JAM INSIDE LEFT DOOR
Error Description:  A page is jammed in the paper path. Access through the left door. The trailing edge of the media did not leave the face-down bin delivery sensor (PS1451) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the delivery unit. 4. Replace the diverter.

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RG5-5642-040CN Delivery assembly - The MFP has no actual delivery assembly - This part is actually the fan housing which has two fans and includes spacers on top to provide spacing between the scan engine and print engine (Refurbished)
RG5-5646-070CN Left door and diverter assembly (Refurbished)
13.10.00 JAM INSIDE DUPLEXER DOOR
Error Description:  A page is jammed in the paper path at the reversing area. The leading edge of the media did not reach the reversed paper sensor (PS2002) in the duplexer within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Reseat the connections to the DC controller. 4. If the error persists, replace the duplexer.

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C8532A Duplexer assembly kit - Required for two-sided printing - Includes the duplexer assembly and installation instructions (multi-lingual) (Refurbished)
13.11.00 JAM INSIDE DUPLEXER DOOR
Error Description:  A page is jammed in the paper path at the reversing area. The trailing edge of the media did not leave the reversed paper sensor (PS2002) in the duplexer within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Reseat the connections to the DC controller. 4. If the error persists, replace the duplexer.

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C8532A Duplexer assembly kit - Required for two-sided printing - Includes the duplexer assembly and installation instructions (multi-lingual) (Refurbished)
13.11.05 JAM IN INPUT ACCESSORY
Error Description:  A page is jammed in the paper path at the registration area. A pickup delay jam has occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a paper-path test. See page 213. 4. If the error persists, replace the paper-pickup assembly.

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13.11.06 PICKUPSTATIONARY JAM
Error Description:  A page is jammed in the pickup area of the input accessory.
Possible Solution:  
1. Clear the jam in the indicated area of the input device. 2. Remove the media from the right door of the printer engine.

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13.11.07 JAM IN INPUT ACCESSORY
Error Description:  A page is jammed in the right door area. A page stopped in the registration area.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the vertical transfer unit.

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RG5-6225-100CN Vertical registration assembly (Refurbished)
RG5-6225-100CN Vertical transfer assembly - For paper input tray 4 (New)
13.11.08 JAM IN INPUT ACCESSORY
Error Description:  A page is jammed in the paper path at the vertical transfer unit registration area. A paper-delivery delay jam occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the vertical transfer sensor is functional. 4. If the error persists, replace the vertical transfer sensor. 5. Replace the vertical transfer unit.

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RG5-6225-100CN Vertical registration assembly (Refurbished)
RG5-6225-100CN Vertical transfer assembly - For paper input tray 4 (New)
13.11.09 JAM IN INPUT ACCESSORY
Error Description:  A page is jammed in the paper path at the right door area. A paper-delivery stationary jam occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Replace the paper path connection unit. 4. Replace the vertical registration assembly. 5. If the error persists, replace the diverter.

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RG5-6225-100CN Vertical registration assembly (Refurbished)
RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
RG5-5646-070CN Left door and diverter assembly (Refurbished)
RG5-6225-100CN Vertical transfer assembly - For paper input tray 4 (New)
13.11.10 RESIDUAL JAM IN DELIVERYAREA
Error Description:  A page is jammed in the delivery area when the power is turned on or when the front door is closed.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Replace the paper path connection unit. 4. Replace the VRA.

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RG5-6225-100CN Vertical registration assembly (Refurbished)
RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
RG5-6225-100CN Vertical transfer assembly - For paper input tray 4 (New)
13.11.0A JAM ININPUT DEVICE
Error Description:  A page is jammed in the input device when the power is turned on.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Turn off the printer, and then turn the printer on again.

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13.12.00 JAM INSIDE DUPLEXER DOOR
Error Description:  A page is jammed in the paper path at the duplexer. The leading edge of the media did not reach the duplexer paper sensor (PS2004) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a paper-path test. See page 213. 4. If the error persists, replace the fuser. 5. Replace the duplexer. 6. Replace the diverter.

Need Assistance? Please Call 877-755-5300
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C8532A Duplexer assembly kit - Required for two-sided printing - Includes the duplexer assembly and installation instructions (multi-lingual) (Refurbished)
RG5-5647-070CN Face-up delivery assembly (Refurbished)
C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
13.12.01JAM IN LEFT ACCESSORY
Error Description:  Media is present in the flipper when power is turned on. An auto-flush operation is not possible.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4. Replace the flipper assembly.

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C8085-60551 Paper flipper assembly - Mounts on top of the paper path router assembly - Flips sheet of paper from face-up to face-down to route to stacker properly (Refurbished)
13.12.02JAM IN LEFT ACCESSORY
Error Description:  Media never reached the flipper input area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4. Replace the flipper assembly.

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C8085-60551 Paper flipper assembly - Mounts on top of the paper path router assembly - Flips sheet of paper from face-up to face-down to route to stacker properly (Refurbished)
13.12.03 JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the flipper entry area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test to test the top face-down bin and the left face-up bin. 4. Replace the flipper assembly.

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C8085-60551 Paper flipper assembly - Mounts on top of the paper path router assembly - Flips sheet of paper from face-up to face-down to route to stacker properly (Refurbished)
13.12.04JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the flipper internal area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4. Replace the delivery assembly. 5. Replace the flipper assembly.

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C8085-60551 Paper flipper assembly - Mounts on top of the paper path router assembly - Flips sheet of paper from face-up to face-down to route to stacker properly (Refurbished)
RG5-5642-040CN Delivery assembly - The MFP has no actual delivery assembly - This part is actually the fan housing which has two fans and includes spacers on top to provide spacing between the scan engine and print engine (Refurbished)
13.12.10JAM IN LEFT ACCESSORY
Error Description:  Media was present in the paper path when power was turned on.
Possible Solution:  
1. Clear the jam. 2. Check for mechanical interference in the flipper and paper-path rollers. 3. Turn off the printer, and then turn the printer on again. 4. Send two pages through for a paper-path test. 5.Replace the paper-path assembly.

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RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
13.12.11 JAM IN LEFT ACCESSORY
Error Description:  Media stopped while it was flipping. Media never reached the FLEXIT sensor.
Possible Solution:  
1. Clear the jam. 2.Check for mechanical interference in the flipper and paper-path rollers. 3. Turn off the printer, and then turn the printer on again. 4. Send two pages through for a paper-path test. 5. Replace the paper-path assembly.

Need Assistance? Please Call 877-755-5300
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RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
13.12.12 JAM IN LEFT ACCESSORY
Error Description:  Media stopped in the paper path.
Possible Solution:  
1. Clear the jam. 2. Check for mechanical interference in the flipper and paper-path rollers. 3. Turn off the printer, and then turn the printer on again. 4. Send two pages through for a paper-path test. 5. Replace the paper-path assembly.

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RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
13.12.13 JAM IN LEFT ACCESSORY
Error Description:  Media stopped in the paper path. Media jammed entering the accumulator or offset module.
Possible Solution:  
1. Clear the jam. 2. Check for mechanical interference in the flipper and paper-path rollers. 3. Check for jams at the accumulator or the offset module. 4. Turn off the printer, and then turn the printer on again. 5. Send two pages through for a paper-path test. 6. Replace the paper-path assembly.

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RG5-6227-040CN Paper path connection assembly - Directs paper from the high capacity input assembly output to the vertical input path on the print engine (Refurbished)
13.12.20 JAM IN LEFT ACCESSORY
Error Description:  Media is present in the accumulator when the printer is turned on. Media is activating the exit sensor when the printer is turned on.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4.Replace the accumulator assembly.

Need Assistance? Please Call 877-755-5300
13.12.21 JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the accumulator entry area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4. Replace the accumulator assembly.

Need Assistance? Please Call 877-755-5300
13.12.22 JAM IN LEFT ACCESSORY
Error Description:  The GW sensor never activated. (NOTE) This jam might be a hardware malfunction if the failure persists consistently.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a paper-path test. 4. Replace the accumulator assembly.

Need Assistance? Please Call 877-755-5300
13.12.23 JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the accumulator exit area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3.Send two pages through for a paper-path test. 4. Replace the accumulator assembly.

Need Assistance? Please Call 877-755-5300
13.12.24 JAM IN LEFT ACCESSORY
Error Description:  The retainer sensor does not activate. (NOTE) This jam might be a hardware malfunction if the error persists.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3.Send two pages through for a paper-path test. 4. Replace the accumulator assembly.

Need Assistance? Please Call 877-755-5300
13.12.30 JAM IN LEFT ACCESSORY
Error Description:  The carriage hit the media. Media is jammed between the carriage and the stack of paper in the stapling area. The carriage motor does not detect movement; it should be finding the home position.
Possible Solution:  
1. Clear the jam. 2. Perform a staple-position calibration. 3. Send a staple job to the stapler. 4. Turn off the printer, and then turn the printer on again. 5. Replace the carriage assembly. 6. Replace the stapler unit.

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C8085-60563 Stapler unit for 3000 sheet stapler/stacker (Refurbished)
C8085-60503 Stapler carriage assembly - Carriage assembly that carries the stapler cartridge back and forth (Refurbished)
13.12.31 JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the stapler unit.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send a staple job to the stapler. 4. Replace the stapler unit. 5. Replace the carriage assembly.

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C8085-60556 Stapler carriage assembly - Carriage assembly that carries the stapler cartridge back and forth (Refurbished)
C8085-60563 Stapler unit for 3000 sheet stapler/stacker (Refurbished)
13.12.40 JAM IN LEFT ACCESSORY
Error Description:  Media is present in the offset module when power is turned on.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a test job. 4. Replace the offset assembly.

Need Assistance? Please Call 877-755-5300
13.12.41 JAM IN LEFT ACCESSORY
Error Description:  The offset module did not reach its target position. (NOTE) This jam might be a hardware malfunction if the failure repeats five consecutive times.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a test job. 4. Replace the offset assembly.

Need Assistance? Please Call 877-755-5300
13.12.42 JAM IN LEFT ACCESSORY
Error Description:  Media is jammed in the offset module exit area.
Possible Solution:  
1. Clear the jam. 2. Turn off the printer, and then turn the printer on again. 3. Send two pages through for a test job. 4. Replace the offset assembly.

Need Assistance? Please Call 877-755-5300
13.13.00 JAM INSIDE DUPLEXER DOOR
Error Description:  A page is jammed in the paper path at the duplexer. The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the duplexer.

Need Assistance? Please Call 877-755-5300
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C8532A Duplexer assembly kit - Required for two-sided printing - Includes the duplexer assembly and installation instructions (multi-lingual) (Refurbished)
13.20.00 JAM INSIDE FRONT DOOR
Error Description:  A page is jammed in the paper path. Media is present in the printer. (NOTE) Media is detected in the paper path when the printer is turned on, or media is detected after opening and closing any door: • Registration sensor (PS2) • Fusing-unit jam sens
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a paper-path test. See page 213. 4. Verify correct seating of the leaf springs under the highvoltage power supply. 5. Remove the duplexer and make sure that all of the media is removed from the paper path. 6. Verify the correct movement of the duplexer residualpaper sensor. 7. If the error persists, replace the fuser.

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C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
13.21.00 JAM INSIDE LEFT DOOR
Error Description:  A door is open.
Possible Solution:  
1. Close the door so that the printer attempts to clear the paper path. 2. Clear the jam in the indicated area. 3. Perform a paper-path test. See page 213. 4. Perform a service test. See page 213. 5. Verify that the interlock switches are working correctly. 6. If the error persists, replace the left door.

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RG5-5702-050CN Front cover assembly - Large door above trays 2 and 3 (Refurbished)
RG5-5702-050CN Front cover assembly - Large door above trays 2 and 3 (New)
13.30.00 JAM INTRAY 1
Error Description:  A page is jammed in the pickup area of tray 1.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Perform a service test. See page 213. 4. If the error persists, replace the paper input unit. 5. Replace the tray 1 pickup rollers. 6. Replace tray 1.

Need Assistance? Please Call 877-755-5300
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C8568A HP LJ9000 series Multipurpose Tray - Tray 1 assembly (Refurbished)
RG5-5681-000CN Paper input unit - Entire assembly - Paper pickup assembly - Picks paper from Trays 2 and 3 - Includes feed rollers and paper pickup PC board (Refurbished)
13.31.00 JAM INSIDE FRONT DOOR
Error Description:  A page is jammed in the paper path at the fuser area. The leading edge of the media reached the fuser delivery sensor (PS502) within the specified time, but the trailing edge of the media did not reach the fuser-jam sensor (PS501) within the specifi
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. If the error persists, replace the fuser.

Need Assistance? Please Call 877-755-5300
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C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
13.32.00 JAM INSIDE RIGHT DOOR
Error Description:  A page is jammed in the paper path at the feed area. The media did not leave the registration sensor (PS2) within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Replace the registration assembly. 4. If the error persists, replace the paper-input unit.

Need Assistance? Please Call 877-755-5300
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HP LaserJet 9040 MFP Registration Roller Assembly RG5-5663-000CN (Refurbished)
RG5-5663-000CN Registration roller assembly (New)
13.XX.YZ JAM INSIDETOP OUTPUT BIN
Error Description:  A delivery stay jam has occurred, and the media did not clear PS1451 within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that PS1451 is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.01.00 JAM INTRAY N
Error Description:  A tray 2 pickup jam has occurred (N = 2) (PS1402).
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the indicated sensor is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.01.00 JAM INTRAY N
Error Description:  A tray 3 pickup jam has occurred (N = 3) (PS1404).
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the indicated sensor is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.30.00 JAM INTRAY N
Error Description:  A tray 1 pickup jam has occurred (N = 1).
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the indicated sensor is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.05.00 JAM INSIDEFRONT DOOR
Error Description:  A fuser delivery delay jam has occurred, and the media did not clear PS501 within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the PS501 senor flag or the PS502 flag is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.31.00 JAM INSIDEFRONT DOOR
Error Description:  A fuser delivery delay jam has occurred, and the media did not clear PS502 within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the PS501 senor flag or the PS502 flag is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.06.00 JAM INSIDELEFT DOOR
Error Description:  A fuser delivery stay jam has occurred, and the media did not clear PS501 within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that the PS501 senor flag is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.09.00 JAM INSIDELEFT DOOR
Error Description:  A delivery delay jam has occurred, and the media did not clear PS1451 within the specified time.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Make sure that PS1451 is functioning correctly. 4. Peform a sensor test. 5. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.10.00 JAM INSIDELEFT DOOR
Error Description:  A reversing delay jam has occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Peform a sensor test. 4. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.11.00 JAM INSIDELEFT DOOR
Error Description:  A reversing stay jam has occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Peform a sensor test. 4. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.12.00 JAM INSIDEDUPLEXER
Error Description:  A duplexing delay jam has occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Peform a sensor test. 4. Perform a paper-path test.

Need Assistance? Please Call 877-755-5300
13.13.00 JAM INSIDEDUPLEXER
Error Description:  A duplexing stay jam has occurred.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Peform a sensor test. 4. Perform a paper-path test.

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13.32.00 JAM INSIDERIGHT DOOR
Error Description:  A media stay jam has occurred in the paper path. The media did not reach PS1401 or PS1403 after reaching PS1402 or PS1404.
Possible Solution:  
1. Clear the jam in the indicated area. 2. Close the door so that the printer attempts to clear the paper path. 3. Peform a sensor test. 4. Perform a paper-path test.

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14.X
Error Description:  X = 2 for tray 2 X = 3 for tray 3
Possible Solution:  
1. Check the media for premature wear of the feed rollers. 2. Clean the feed rollers with a lightly dampened cloth. 3.Replace the feed rollers.

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RF5-3340-000CN Paper pick-up and feed roller assembly - Rubber roller with drive gear (Refurbished)
40 BAD SERIALTRANSMISSION
Error Description:  A serial data error (parity, framing, or line overrun) occurred while data was being received.
41.3 UNEXPECTEDSIZE TRAY XX
Error Description:  Tray XX is loaded with media that is longer or shorter in the feed direction than the size that is configured for the tray.
Possible Solution:  
1. Replace the media with the correct size or reconfigure the tray to use the current size. 2. Press " checkmark icon" to select another tray. 3. Verify the position of the standard/custom switch. 4. Verify the program settings.

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41.5 UNEXPECTEDTYPE TRAY XX
Error Description:  Tray XX is loaded with a media type (transparencies, envelopes) that is different from what the tray is configured to use.
Possible Solution:  
1. Replace the media with the correct size or reconfigure the tray to use the current size. 2. Press "checkmark icon"to select another tray. 3. Verify the program settings.

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41.X PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: • 1 = Unknown misprint error • 2 = Beam detect error • 4 = No video sync
Possible Solution:  
1.To continue printing, press "checkmark icon" . 2. Turn off the printer, and then turn the printer on to continue. 3. Resend the print job. 4. Reseat connections to the laser/scanner and DC controller. 5. If error persists, replace the laser/scanner. 6. Replace the upper cable guide assembly. 7. Replace the DC controller.

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RG5-5826-090CN Laser/Scanner assembly - Mounts on the support structure in the print engine frame assembly (Refurbished)
RG5-7780-060CN DC controller board assembly (Refurbished)
RG5-7787-000CN Upper cable guide assembly - Includes the two upper cables and support bracket - Mounts in the top of the printer (Refurbished)
49.X PRINTER ERROR
Error Description:  A critical firmware error occurred.
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Resend the print job. 3. Update the firmware to the latest version.

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50.X FUSER ERROR
Error Description:  A fuser error occurred, and X corresponds to the following issue: 1 Low fuser temperature 2 Fuser warm up service 3 High fuser temperature 4 Faulty fuser 5 Inconsistent fuser 6 Faulty fuser
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Reseat connections to the fuser and the DC controller. 3. Reseat the fuser. 4. If error persists, replace the fuser. 5. Replace the upper cableguide assembly. 6. Replace the low-voltage power supply. 7. Replace the DC controller.

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RG5-7778-030CN Low voltage power supply assembly - For 100-127VAC operation - Mounts on the upper rear of the printer (Refurbished)
RG5-7780-060CN DC controller board assembly (Refurbished)
RG5-7787-000CN Upper cable guide assembly - Includes the two upper cables and support bracket - Mounts in the top of the printer (Refurbished)
C8519-69035 Fusing Assembly - For 100 VAC to 127 VAC - Bonds toner to paper with heat (Refurbished)
51.X PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 1 Beam detect error 2 Laser error
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Reseat connections to the laser/scanner and DC controller. 3. If error persists, replace the laser/scanner. 4. Replace the upper cableguide assembly. 5. Replace the DC controller.

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RG5-5826-090CN Laser/Scanner assembly - Mounts on the support structure in the print engine frame assembly (Refurbished)
RG5-7780-060CN DC controller board assembly (Refurbished)
RG5-7787-000CN Upper cable guide assembly - Includes the two upper cables and support bracket - Mounts in the top of the printer (Refurbished)
52.X PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 0 Scanner error 1 Scanner startup error 2 Scanner rotation error
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Reseat connections to the laser/scanner and DC controller. 3. If error persists, replace the laser/scanner. 4. Replace the upper cableguide assembly. 5. Replace the DC controller.

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RG5-5826-090CN Laser/Scanner assembly - Mounts on the support structure in the print engine frame assembly (Refurbished)
RG5-7780-060CN DC controller board assembly (Refurbished)
RG5-7787-000CN Upper cable guide assembly - Includes the two upper cables and support bracket - Mounts in the top of the printer (Refurbished)
53.XY.ZZ PRINTER ERROR
Error Description:  A DIMM error occurred, and X, Y, and Z corresponds to the following issues: X = DIMM type 0 ROM 1 RAM Y = Device location 0 On board RAM/ROM 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3 4 DIMM slot 4 ZZ = Error number 1 Unsupported memory 2 Recognized m
Possible Solution:  
1 Turn off the printer, and then turn the printer on to continue. 2. Reseat the specified DIMM. 3. Move DIMM to a different slot. 4. If the error persists, replace the specified DIMM. 5. Replace the formatter.

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Q3726-69010 Formatter PC board assembly - For the LaserJet 9040MFP and 9050MFP series (Refurbished)
Q7718A 128MB, 100-pin, DDR DIMM (Refurbished)
Q7719A 256MB, 100-pin, DDR DIMM (Refurbished)
55.X PRINTER ERROR
Error Description:  A temporary printer error occurred.
Possible Solution:  
1. To clear the error, press . 2. Turn off the printer, and then turn the printer on again. 3. Make sure that the maintenance kit is not due for replacement. 4. Reseat the formatter, DIMMs, and EIO cards. 5. Perform an engine test. See page 215. 6. Perform a service test. See page 213. 7. Replace the DC controller 8. Replace the formatter.

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Q3726-69010 Formatter PC board assembly - For the LaserJet 9040MFP and 9050MFP series (Refurbished)
RG5-7780-070CN HP LaserJet 9040/9050MFP Dc Controller Board Assembly (Refurbished)
56.XX PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 1 Illegal input selection 2 Duplexer was removed while power is on
Possible Solution:  
1. Turn off the printer, and then turn the printer on again to continue. 2.Check the printer configuration. 3. Check the program settings. 4. Turn the printer off and reinstall the duplexer.

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57.XX PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 1 Cartridge fan error (fan #5) 2 (not used) 3 Power-supply-fan error (fan #1) 4 Formatter- (controller-) fan error (fan #2) 5 Delivery-fan (front) error (fan #4) 6 Face-down tray err
58.XX PRINTER ERROR
Error Description:  A printer error occurred. XX = 04 (power supply) XX = 03 (CPU)
Possible Solution:  
1. Turn off the printer, and then turn the printer on again to continue. 2. Check the printer configuration. 3. Replace the print cartridge. 4. Replace the toner sensor contact assembly. 5. Replace the DC controller.

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C8543X HP Ultra-Precise print cartridge (Smart print cartridge) - Will print approximately 30,000 pages based on a 5% print density (Refurbished)
RG5-5719-100CN Memory controller PC Board - Toner cartridge (Refurbished)
RG5-7780-070CN HP LaserJet 9040/9050MFP Dc Controller Board Assembly (Refurbished)
59.X PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 0 Main motor error 1 Main motor startup error 2 Main motor rotation error
Possible Solution:  
1. Turn off the printer, and then turn the printer on again to continue. 2. Reseat connections to the DC controller. 3. Replace the print cartridge. 4. Perform a service test. See page 213. 5. Replace the main motor. 6. Replace the DC controller.

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C8543X HP Ultra-Precise print cartridge (Smart print cartridge) - Will print approximately 30,000 pages based on a 5% print density (Refurbished)
RH7-1656-000CN Drum feed drive motor (Refurbished)
RG5-7780-070CN HP LaserJet 9040/9050MFP Dc Controller Board Assembly (Refurbished)
60.X PRINTER ERROR
Error Description:  Tray X is lifting the media to the top of the tray for correct feeding, but something is preventing the lift process. 2 Error in tray 2 3 Error in tray 3
Possible Solution:  
1. Open tray X. 2. Check tray X for obstructions. 3. Remove and reseat tray X. 4. Perform a service test. See page 213. 5. Switch tray X with the other tray. 6. If the error changes, the tray might be defective. 7. If the error persists, replace the paper input unit.

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RG5-5635-110CN 500-sheet paper cassette - Paper cassette used for tray 2 and tray 3 (Refurbished)
62.X PRINTER ERROR
Error Description:  A printer error occurred, and X corresponds to the following issue: 1 memory in DIMM slot 1 2 memory in DIMM slot 2 3 memory in DIMM slot 3 4 memory in DIMM slot 4
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Reseat the DIMM. 3. Move the DIMM to a different slot. 4. Replace the DIMM.

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Q7718A 128MB, 100-pin, DDR DIMM (Refurbished)
Q7719A 256MB, 100-pin, DDR DIMM (Refurbished)
64 PRINTER ERROR
Error Description:  A scan buffer error occurred.
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Update the firmware to the latest version. 3. Reseat connections to the laser/scanner and DC controller. 4. If the error persists, replace the laser/scanner. 5. Replace the DC controller. 6. Make sure that the side of the tray is empty.

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RG5-5826-090CN Laser/Scanner assembly - Mounts on the support structure in the print engine frame assembly (Refurbished)
RG5-7780-060CN DC controller board assembly (Refurbished)
66.11.00 INPUTDEVICE FAILURE
Error Description:  A failure in an external input device occurred. A lifting operation is not completed in the correct amount of time.
Possible Solution:  
1. Make sure that the tray on the left side of the lift deck is empty. 2. Make sure that the paperpath connection unit is installed in the right side of the engine. 3. Check the connections. 4. Turn off the printer, and then turn the printer on to continue. 5. Send two pages through for a paper-path test. 6. Reseat the input device. 7. Replace the input device.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
66.11.01
Error Description:  The retainer sensor was not activated. The retainer DC motor, located in the accumulator, is damaged. The printer cannot finish a power-on sequence.
Possible Solution:  
1. Check the cables. 2. Turn off the printer, and then turn the printer on to continue. 3. Send two pages through for a paper-path test. 4. Replace the accumulator assembly. 5. Replace the output device controller PCA.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
66.12.21 OUTPUTDEVICE FAILURE
Error Description:  The bearing bracket is damaged. The accumulator-wheel sensor is damaged. The printer cannot finish a power-on sequence.
Possible Solution:  
1. Check the cables. 2. Turn off the printer, and then turn the printer on to continue. 3. Send two pages through for a paper-path test. 4. Replace the accumulator assembly. 5. Replace the output device controller PCA.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
66.12.40 OUTPUTDEVICE FAILURE
Error Description:  The offset module did not reach the offset position. The printer firmware detected five consecutive jams.
Possible Solution:  
1. Check the cables. 2. Turn off the printer, and then turn the printer on to continue. 3. Send two pages through for a paper-path test. 4. Replace the offset assembly. 5. Replace the output device controller PCA.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
66.12.60 OUTPUTDEVICE FAILURE
Error Description:  An EEPROM error occurred. The EEPROM on the controller PCA is damaged.
Possible Solution:  
1. Check the cables. 2. Turn off the printer, and then turn the printer on to continue. 3. Send two pages through for a paper-path test. 4. Replace the output device controller PCA.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
66.12.70 OUTPUTDEVICE FAILURE
Error Description:  An EEPROM error occurred. The EEPROM on the controller PCA is damaged.
Possible Solution:  
1. Check the cables. 2. Turn off the printer, and then turn the printer on to continue. 3. Send two pages through for a paper-path test. 4. Replace the output device controller PCA.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
67.X
Error Description:  The output device is not attached when the printer is turned on.
Possible Solution:  
1. At power-on, make sure that the output device is attached correctly.

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68.X PERMANENTSTORAGE WRITE FAIL
Error Description:  The printer NVRAM or hard disk is failing to write. Printing can continue but there might be unexpected responses because an error occurred in permanent storage.
Possible Solution:  
1. To clear the error, press "CheckMark Icon". 2. Check the printer configuration. 3. Turn off the printer, and then turn the printer on to continue. 4. Reseat the hard disk. 5. Reinitialize the hard disk. 6. Replace the hard disk.

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HP 9040 / 9050 / 4345 Hard Drive 20GB (J7948-61003, J7948-61031) (Refurbished)
68.0 PERMANENTSTORAGE ERROR
Error Description:  One or more of the printer settings that were saved in the NVRAM or hard disk is invalid and is reset to the factory default. Printing can continue, but unexpected responses might occur because an error occurred in permanent storage.
Possible Solution:  
1. To clear the error, press "CheckMark Icon". 2. configuration. 3. Turn off the printer, and then turn the printer on to continue. 4. Print a configuration page. 5. Perform a NVRAM initialization, and re-enter the configuration information. 6. Replace the formatter.

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Q3726-69010 Formatter PC board assembly - For the LaserJet 9040MFP and 9050MFP series (Refurbished)
68.1 PERMANENTSTORAGE FULL
Error Description:  The printer NVRAM or hard disk is full. Printing can continue, but unexpected responses might occur because an error occurred in permanent storage.
Possible Solution:  
1. To clear the error, press "CheckMark Icon". 2. Check the printer configuration. 3. Turn off the printer, and then turn the printer on to continue. 4. Reseat the hard disk. 5. Reinitialize the hard disk. 6. Replace the hard disk.

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HP 9040 / 9050 / 4345 Hard Drive 20GB (J7948-61003, J7948-61031) (Refurbished)
69.X PRINTER ERROR
Error Description:  A printer error occurred where X is detailed below. 0 The duplex mechanism failed 1 The duplex side-adjust failed
Possible Solution:  
1. Turn off the printer, and then turn the printer on to continue. 2. Reseat the duplexer (make sure that the printer is turned off). 3. Perform a service test. See page 213. 4. Perform a paper-path test. See page 213. 5. If the error persists, replace the duplexer (make sure that the printer is turned off).

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C8532A Duplexer assembly kit - Required for two-sided printing - Includes the duplexer assembly and installation instructions (multi-lingual) (Refurbished)
79.XXXX PRINTER ERROR
Error Description:  A critical hardware error occurred.
Possible Solution:  
1.Turn off the printer, and then turn the printer on to continue. 2. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. (If the message only appears with a certain software program or print job, contact the software vendor for assistance.) 3. If the error persists, try the following: • Turn off the printer, and then turn the printer on again. • Reseat or replace the interface cable. • Remove the DIMMs one at time, turn the printer off, and then turn the printer on again. • Try using the parallel interface. • Upgrade to the latest firmware. • Remove the EIO cards and perform a cold reset. • Remove the hard disk, turn the printer off, and then turn the printer on again. • If the error persists, replace the formatter.

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Q3726-69010 Formatter PC board assembly - For the LaserJet 9040MFP and 9050MFP series (Refurbished)
Q7718A 128MB, 100-pin, DDR DIMM (Refurbished)
Q7719A 256MB, 100-pin, DDR DIMM (Refurbished)
80.XXXX EIO ERROR
Error Description:  The EIO accessory card in slot X encountered a critical error.
80.XXX EMBEDDED JETDIRECTERROR
Error Description:  An embedded Jetdirect error occurred.
Possible Solution:  
1. Turn off the printer, and then turn the printer on again. 2. See "Embedded LAN troubleshooting (HP LaserJet 9050n, HP LaserJet 9050dn, HP LaserJet 9050mfp, and HP LaserJet 9040mfp only)" on page 247 for more information.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
81 SERVICE
Error Description:  A temporary error occurred while testing the printer.
Possible Solution:  
1. Turn off the printer, and then turn the printer on again. 2. If the error persists, replace the formatter.

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Q3726-69010 Formatter PC board assembly - For the LaserJet 9040MFP and 9050MFP series (Refurbished)
88.XXXX
Error Description:  A service test has been initialized.
Possible Solution:  
1. See Table 21, “Service test abnormality codes,” on page 213. (NOTE) 0000 denotes that the service test passed.

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99 SERVICE
Error Description:  A firmware flash-failure occurred.
Possible Solution:  
1. Resend the flash upgrade. 2. Replace the flash DIMM.

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Q7725-67969 Laserjet 9040/9050 MFP firmware memory - Version 08.071.9 (Refurbished)
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