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HP LaserJet 3050 ALL-IN-ONE Printer Error Codes and Support

View a list of HP 3050 AIO error codes and solutions to help troubleshoot your printer.



ADF door is open
Error Description:  The ADF lid is open or a sensor is malfunctioning.
Possible Solution:  
Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. Try another power source.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Canceled copy. Cleardocument
Error Description:  The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Possible Solution:  
Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Canceled scan. Cleardocument
Error Description:  The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Possible Solution:  
Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Canceled send. Cleardocument
Error Description:  The Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.
Possible Solution:  
Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Comm. Error
Error Description:  A fax communication error occurred between the all-in-one and the sender or receiver.
Possible Solution:  
Allow the all-in-one to retry sending the fax. Unplug the all-inone telephone cord from the wall, plug in a telephone, and try making a call. Plug the all-in-one telephone cord into a jack for another phone line. Try a different telephone cord.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Device error Press [CHECK MARK ]
Error Description:  The all-in-one experienced an internal communication error.
Possible Solution:  
This is a warning message only. Job output might be affected.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Device is busy. Try again later
Error Description:  The all-in-one is currently in use.
Possible Solution:  
Wait for the all-in-one to finish the current job.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Doc feeder jam Clear, Reload
Error Description:  A piece of media is jammed in the ADF tray.
Possible Solution:  
Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Document feeder mispick.Reload
Error Description:  Media in the ADF tray was not picked up.
Possible Solution:  
Remove the media from the ADF tray, and then reload it.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Engine comm error
Error Description:  The all-in-one experienced an internal communication error.
Possible Solution:  
This is a warning message only. Job output might be affected.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax delayed – Send memoryfull
Error Description:  Fax memory is full.
Possible Solution:  
Cancel the fax by pressing "CHECK MARK" or Cancel. Resend the fax. You might need to send the fax in multiple sections if the error occurs again.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax is busy Canceled send
Error Description:  The fax line to which you were sending a fax was busy. The allin- one has canceled sending the fax.
Possible Solution:  
Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the allin- one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one telephone cord into a jack for another phone line, and then try sending the fax again. Try a different telephone cord.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax is busy Redial pending
Error Description:  The fax line to which you were sending a fax was busy. The allin- one automatically redials the busy number.
Possible Solution:  
Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the allin- one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one telephone cord into a jack for another phone line, and try sending the fax again. Try a different telephone cord.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax memory full Cancelingrecv.
Error Description:  During the fax transmission, the all-in-one ran out of memory. Only the pages that fit into memory will be printed.
Possible Solution:  
Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax memory full Cancelingsend
Error Description:  During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
Possible Solution:  
Print all received faxes or wait until all pending faxes are sent. Send the fax again. Cancel all fax jobs or clear the faxes from memory.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax recv. Error
Error Description:  An error occurred while trying to receive a fax.
Possible Solution:  
Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the allin- one, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM) and then ask the sender to resend the fax. Turn off V.34 and then ask the sender to resend the fax. Connect the all-in-one to a different phone line.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fax Send error
Error Description:  An error occurred while trying to send a fax.
Possible Solution:  
Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the allin- one, plugging in a telephone to the phone line, and making a voice call. Connect the all-in-one to a different phone line. Set the fax resolution to Standard instead of the default of Fine.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Fit to Page on flatbed only
Error Description:  The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner.
Possible Solution:  
Use the flatbed or select another reduction/enlargement setting.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Group dial not allowed ingroup
Error Description:  The speed-dial code that you typed is programmed for a group. Adding a group-dial to another group-dial is not allowed.
Possible Solution:  
Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Invalid date
Error Description:  An invalid date was entered, such as June 35.
Possible Solution:  
Re-enter the date.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Invalid driver Press [CHECK MARK ]
Error Description:  You are using the incorrect printer driver.
Possible Solution:  
Select the printer driver that is appropriate for your all-in-one.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Invalid entry
Error Description:  The data or response is invalid.
Possible Solution:  
Use the correct the data or response.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Mem. low 1 copy. Press[cancel]
Error Description:  The all-in-one completed making one copy. The remaining copies have been canceled because of low memory.
Possible Solution:  
Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Memory is low Try again later
Error Description:  The all-in-one does not have enough memory to start a new job.
Possible Solution:  
Wait until the current job is finished before starting a new job.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Memory is low. Press [CHECK MARK ]
Error Description:  The all-in-one memory has been almost completely filled.
Possible Solution:  
Allow the all-in-one to finish the job, or press Cancel to cancel the job.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Memory low Only 1 copy made
Error Description:  The all-in-one does not have enough memory to complete the collated copy job.
Possible Solution:  
Break the job into smaller jobs that contain fewer pages.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No Dial Tone
Error Description:  The all-in-one could not detect a dial tone.
Possible Solution:  
If the all-in-one is connected to a PBX line, the PBX system might generate a dial tone that the allin- one cannot detect. Set the Detect dial tone setting to Off by using the control panel. Check for a dial tone on the phone line by pressing Start Fax. Unplug the telephone cord from both the all-in-one and the wall and replug the cord. Make sure that you are using the telephone cord that came with the all-in-one. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one telephone cord into a jack for another phone line.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No document sent
Error Description:  The all-in-one did not scan any pages, or it did not receive any pages from the computer to transmit a fax.
Possible Solution:  
Try sending the fax again.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No fax answer Redial pending
Error Description:  The receiving fax line did not answer. The all-in-one attempts to redial after a few minutes.
Possible Solution:  
Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the all-in-one continues to redial, unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one telephone cord into a jack for another phone line. Try a different telephone cord.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No fax answer. Canceled send
Error Description:  Attempts to redial a fax number failed, or the “Redial-no answer” option was turned off.
Possible Solution:  
Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the all-in-one and the wall and replug the cord. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one telephone cord into a jack for another phone line.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No fax detected
Error Description:  The all-in-one answered the incoming call but did not detect that a fax machine was calling.
Possible Solution:  
Try a different telephone cord. Plug the all-in-one telephone cord into a jack for another phone line.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
No paper pickup Press [CHECK MARK ]
Error Description:  The all-in-one has failed to pick up a piece of media.
Possible Solution:  
Verify that the media was inserted far enough into the input tray. Reload the media in the input tray and press "CHECK MARK" to continue the job.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Page too complex Press [CHECK MARK]
Error Description:  The all-in-one could not print the current page because of its complexity.
Possible Solution:  
press "CHECK MARK" to clear the message. Allow the all-in-one to finish the job, or press Cancel to cancel the job.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Paper jam in (area)
Error Description:  The all-in-one has detected a jam in one of the following areas: the priority input slot, tray 1, the registration area, or the fuser.
Possible Solution:  
Clear the jam from the area indicated on the all-in-one control panel, and then follow the control panel instructions. See Jams on page 211.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Scanner reserved for PC scan
Error Description:  A computer is using the all-in-one to create a scan.
Possible Solution:  
Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Scanning error Cannotconnect
Error Description:  The all-in-one cannot transmit scan information to a computer.
Possible Solution:  
Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Settings cleared
Error Description:  The all-in-one has cleared job settings.
Possible Solution:  
Re-enter any appropriate job settings.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
49 Error
Error Description:  The all-in-one has experienced an internal embedded software error.
Possible Solution:  
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
50.x Fuser Error
Error Description:  The all-in-one has experienced an internal hardware error.
Possible Solution:  
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Check the cabling connections to the heating element. 4. Turn on the power and wait for the all-inone to initialize. 5. If, the error persists, replace the fuser. See Fuser on page 192. NOTE The device power must remain off for at least 20 minutes for the fuser to cool down and correctly reset. Turn off the power switch, wait at least 20 minutes, and then use the power switch to turn on the all-in-one and wait for it to initialize.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
51 Laser Error
Error Description:  The all-in-one has experienced an internal hardware error.
Possible Solution:  
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Check the cabling connections to the laser/scanner assembly. 4. Try connecting the product to a different power source or surge protector. 5. Turn on the power and wait for the all-inone to initialize. 6. If the error persists, replace the laser/ scanner assembly. HP LaserJet 3050 all-in-one: See Scanner assembly on page 118. HP LaserJet 3052/3055

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
52 Scanner Error
Error Description:  The all-in-one has experienced an internal hardware error.
Possible Solution:  
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Check the FFC connection between the formatter and the scanner. NOTE Do not bend or fold the FFCs during the removal or reinstallation process. 4. Try connecting the product to a different power source or surge protector. 5. Turn on the power and wait for the all-inone to initialize. 6. If the error persists, replace the laser scanner assembly. See Laser/scanner assembly on page 189.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
55.1 Error
Error Description:  The all-in-one has experienced an internal hardware error.
Possible Solution:  
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Try connecting the product to a different power source or surge protector. 4. Turn on the power and wait for the all-inone to initialize. 5. If the error persists, replace the (Developer note: What do we replace for a 55.1 error?)

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
79 Error Turn off then on
Error Description:  The all-in-one has experienced an internal firmware error.
Possible Solution:  
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. 3. Turn on the power and wait for the all-inone to initialize. 4. HP LaserJet 3052/3055 all-in-one only: Update the firmware. 5. If the error persists, replace the formatter. See Formatter and line

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
ADF door is open
Error Description:  The ADF lid is open or a sensor is malfunctioning.
Possible Solution:  
Make sure the ADF lid is closed. If the ADF motor cover was removed during product servicing, make sure that the cover is installed correctly and that the ADF lid can close correctly. See Figure 5-49 ADF cover correctly installed on page 133. Make sure that the ADF lid is completely seated. If necessary, remove the ADF and reinstall it. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the sensor is not functioning, replace the ADF( the ADF is part of the flatbed lid). See Flatbed lid on page 133.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Scanner Bulb Failure
Error Description:  The scanner assembly experienced a scanner-bulb error.
Possible Solution:  
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the error persists, lift the flatbed to see if the scanner bulb is illuminating. If it is not illuminating, replace the scanner assembly. See Scanner assembly on page 148. If the bulb is illuminating, the scan module might be too far to the right to find the calibration strip during startup. Use the following procedure to move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module moves to the left and the bulb illuminates. When it does, cycle the power again. 2. Repeat the first step until the scan module is about 3 centimeters (about 1 inch) from the right edge of the scan glass. 3. Turn on power by using the power switch. If the error persists, replace the scanner assembly. See Scanner assembly on page 148.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
Scanner Error [#] Turn off then on
Error Description:  1 = DarkFind 2 = LMWTempFind 3 = BulbWarmupFromOff 4 = BulbWarmupFromCoarse 5 = CalLabelFind 6 = DocOriginFind 7 = LMWFinalFind 8 = CalLabelFindAfterScan 9 = CalLabelFindPriorToStandby 10 = DocOriginFindPriorToStandby 11 = BulbWarmupFromStandby
Possible Solution:  
1. Power cycle the all-in-one. 2. If the error persists, replace the scanning assembly. See for information about replacing the HP LaserJet 3052/3055 all-in-one scanning assembly. 3. If the error persists, replace the formatter. See Formatter and line interface unit (LIU) on page 178.

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XEROX PHASER 4600/4620 DRUM CARTRIDGE (New)
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